Claude
claude.ai or Claude desktop
- Open SettingsConnectorsAdd custom connector.
- Paste the connector URL.
- Choose Connect.
Support
How can we help?
Get help with CommScore.AI, including connecting it to Claude, ChatGPT and Microsoft 365 Copilot, what it can do there, and how your data is handled.
AI assistants
Use CommScore.AI inside your AI assistant
CommScore.AI connects to AI assistants through the Model Context Protocol (MCP). Once connected, your assistant can read your brand voice guides, check wording, score drafts and suggest rewrites without leaving the chat.
Before you start
- Your CommScore.AI subscription includes AI assistant access.
- A CommScore.AI admin has turned it on under SubscriptionAI assistant access.
- You sign in with your normal CommScore.AI account, then choose the workspace to connect.
Your connector URL
Paste this into your assistant. It is also shown, with a copy button, on the Subscription page.
https://api.commscore.ai/mcp Data stored in the UK or US?
Use your region's connector URL instead, so your requests never pass through Australia. The Subscription page shows the right one for your workspace.
- UK
- https://uk-dp.commscore.ai/mcp
- US
- https://us-dp.commscore.ai/mcp
ChatGPT
chatgpt.com
- Open SettingsApps & ConnectorsAdvanced and turn on Developer mode.
- Choose Create and paste the connector URL.
- Choose OAuth.
Microsoft 365 Copilot
Copilot Chat
- Your Microsoft 365 admin adds CommScore.AI once for your organisation. Contact us and we will help.
- In Copilot Chat, open SettingsSourcesCommScore.
- Choose Connect.
Microsoft Copilot Studio
For agents you build
- Open your agent, then ToolsAdd a toolModel Context Protocol.
- Paste the connector URL.
- Choose OAuth 2.0.
Disconnecting. You can disconnect CommScore.AI at any time in your assistant's settings. A CommScore.AI admin can turn off AI assistant access for the whole workspace on the Subscription page.
Once connected
What your assistant can do
Scoring, rewriting and brand research use your workspace's monthly AI credits; reading brands, checking terminology and viewing history do not. A CommScore.AI admin can see usage and set the monthly limit on the Subscription page.
Read your brands
And their voice guides: tone, values, style, audiences, and the terms to use or avoid.
No creditsCheck terminology
Check a draft against the brand's lists of preferred and avoided terms.
No creditsScore a communication
On five pillars, with the top things to fix and the quoted evidence for each. Supported assistants show the result as an interactive scorecard. Clarity · Certainty · Structure, Style & Grammar · Brand Alignment · Customer Experience
Uses AI creditsRewrite
Rewrite a communication in the brand's voice, where your subscription includes rewriting.
Uses AI creditsShow your score history
See how a draft improved from one version to the next.
No creditsSet up a brand
Add a brand, draft its voice guide from its public website for you to review, and save what you approve. Only CommScore.AI admins and members can create or change brands.
Research uses AI credits Privacy
Your data, through the connector
Your assistant sends CommScore.AI only what a request needs: the text you ask it to check or rewrite, and brand details.
- Not the text itself. CommScore.AI keeps a record of each request (which tool, when, how long it took and the resulting scores) and a SHA-256 hash of the text, but not the text.
- History is yours alone. Your score history keeps the title you give a draft and its scores, not the text you scored. Only you can see it.
- Brand research is minimal. It sends only the brand name, its public website address and its country to web search.
- Kept in your region. Request records and score history are kept in your subscription's data region: Australia, the United Kingdom or the United States.
Your conversation itself is handled by your AI assistant's provider, under their terms. For the full picture, see AI assistant connectors in the Privacy Policy and Data Security.
Troubleshooting
Seeing a message?
These are the messages CommScore.AI can show in your assistant, and what to do about each.
AI assistant access is turned off for this CommScore workspace.
A CommScore.AI admin can turn it on under Subscription.
AI assistant access isn't included in this workspace's CommScore subscription.
Contact us to add it.
This CommScore workspace has used its monthly AI credits.
A CommScore.AI admin can raise the limit under Subscription. Credits reset on the 1st of each month (UTC).
This CommScore workspace has moved to another region.
Disconnect CommScore.AI in your assistant, then connect again using the connector URL shown on the Subscription page.
Only CommScore admins and members can create or change brands.
Your account can read brands but not change them. Ask a CommScore.AI admin, or use the CommScore.AI web app.
The score appears as text, not a scorecard
Your assistant does not show interactive cards (for example, Claude Code). The scores and fixes are the same.
Microsoft 365 Copilot says CommScore is not connected, although Settings shows it as connected
Turn off the Work IQ toggle at the top of Copilot Chat.
The sign-in window closes or doesn't appear
Allow pop-ups for your assistant's website and try again.
Still stuck?
Email us your workspace name, what you were doing and the exact message you saw, and we will get you going.